About the role
We're hiring customer service representatives with a kind manner, patience and the ability to explain. You'll answer client questions, log their requests in our system, follow them with the team until resolved and make sure the client is satisfied. Part of the work is for our clients: handling WhatsApp chats for their stores and answering their customers.
Responsibilities
- Answer client questions on WhatsApp, phone and e-mail professionally and quickly
- Log requests and complaints in the ticketing system and follow them to resolution
- Handle WhatsApp chats for our clients' stores and answer their customers
- Pass customers interested in new services to the sales team
- Check client satisfaction after a request is resolved
- Suggest improvements to saved replies and FAQs
Requirements
- At least 1 year in customer service or a call centre
- Excellent written and spoken Arabic
- Patience, a kind manner and the ability to handle upset customers
- Fast typing and comfortable with computers and phones
- Punctual and organised in follow-up
Nice to have
- Good English
- Previous experience in an online store or tech company
- Experience with ticketing systems or a CRM
Skills & tools
Customer ServiceWhatsApp BusinessTicketingCRMPhone SupportArabic WritingProblem Solving